Privacy Policy

At Reelax, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

By accessing or using Reelax, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Name, email address, phone number
Account and profile information
Brand or influencer details
Payment and billing information
Any information you voluntarily provide

b. Usage and Technical Information

Device information (IP address, device type, operating system, browser)
App usage data (features used, pages viewed, interactions)
Log files, diagnostic data, and crash reports

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze trends, and enhance user experience. You may control cookies through your browser or device settings.

2. How We Use Your Information

We use the information we collect to:

Create and manage user accounts
Provide, operate, and improve our Services
Connect brands with influencers
Process transactions and payments
Communicate with users (support, updates, notifications)
Personalize content and experience
Analyze performance and usage trends
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations

3. Information Sharing and Disclosure

We do not sell personal information.

We may share information only in the following circumstances:

a. Service Providers

With trusted third parties who assist in operating our Services, such as hosting providers, analytics services, communication tools, and payment processors.

b. Legal and Compliance

If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Reelax, our users, or others.

c. Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets.

4. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal information. However, no electronic transmission or storage method is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to provide Services, meet operational needs, and comply with legal, accounting, and regulatory requirements. When no longer required, data is securely deleted or anonymized.

6. Your Rights and Choices

Depending on applicable laws, you may have the right to:

Access and update your information
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent where applicable

Requests can be made via the app or by contacting support@getreelax.com.

7. Children’s Privacy

Reelax is not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

8. Third-Party Links and Services

Our Services may contain links to third-party platforms. We are not responsible for their privacy practices and encourage users to review their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website. Continued use of the Services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, contact us at support@getreelax.com.

11. Data Deletion Policy

Reelax (“we”, “our”, “us”) is committed to protecting your privacy and providing clear instructions for deleting your personal data, including data obtained through integrations with Meta platforms such as Facebook and Instagram.

1. How to Request Account and Data Deletion

You may request deletion of your Reelax account and associated personal data using any of the following:

Option A – In-App Deletion

Open the Reelax mobile application
Log in using your registered mobile number
Go to the Profile section
Tap on Delete Account
Confirm deletion

Once confirmed, your deletion request is automatically initiated.

Option B – Email Request (If You Cannot Access the App)

If you are unable to access your account, you may request deletion by emailing:

support@getreelax.com

Subject line: Data Deletion Request

Please include:

Your registered mobile number
Your connected Instagram or Facebook username (if applicable)

We may contact you to verify your identity before processing the request.

2. What Happens When You Delete Your Account

Upon receiving a valid deletion request:

Your Reelax account will be permanently deleted from our active systems.
All personal data associated with your account will be erased.
Any data obtained via Meta APIs, including Facebook and Instagram access tokens, will be permanently deleted and revoked.
All connected social platform integrations will be removed.
Your profile will no longer be visible or accessible within Reelax.

Deletion is initiated immediately and typically completed within 30 days.

3. Meta Platform Data

If you connected your account through Facebook or Instagram:

We delete all platform access tokens.
We remove all stored platform permissions.
We revoke integration access.

You may also independently remove Reelax access from your Facebook account by:

Logging into Facebook
Navigating to Settings → Apps and Websites
Selecting Reelax
Clicking “Remove”

4. Data Retention Exceptions

Certain information may be retained if required for:

Legal obligations
Regulatory compliance
Fraud prevention
Financial reporting requirements

Backup or archival copies may persist temporarily but are securely stored and not used for operational purposes.

5. Confirmation of Deletion

Once your request is processed, you will receive confirmation via email or SMS.

6. Contact Information

If you have any questions regarding data deletion, please contact:

Reelax Support
Email: support@getreelax.com
Website: getreelax.com