Privacy Policy

At Reelax, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

By accessing or using Reelax, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following categories of information:

a. Personal Information
Name, email address, phone number

Account and profile information

Brand or influencer details

Payment and billing information

Any information you voluntarily provide

b. Usage and Technical Information
Device information (IP address, device type, operating system, browser)

App usage data (features used, pages viewed, interactions)

Log files, diagnostic data, and crash reports

2. How We Use Your Information
We use the information we collect to:

Create and manage user accounts

Provide, operate, and improve our Services

Connect brands with influencers

Process transactions and payments

Communicate with users (support, updates, notifications)

Personalize content and experience

Analyze performance and usage trends

Detect and prevent fraud or misuse

Comply with legal and regulatory obligations

3. Information Sharing and Disclosure
We do not sell personal information.

We may share information only in the following circumstances:

a. Service Providers
With trusted third parties who assist in operating our Services, such as hosting providers, analytics services, communication tools, and payment processors.

b. Legal and Compliance
If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Reelax, our users, or others.

c. Business Transfers
In connection with a merger, acquisition, restructuring, or sale of assets.

4. Data Security
We implement reasonable technical, administrative, and organizational measures to protect personal information. However, no electronic transmission or storage method is completely secure.

5. Data Retention
We retain personal information only for as long as necessary to provide Services, meet operational needs, and comply with legal, accounting, and regulatory requirements. When no longer required, data is securely deleted or anonymized.

6. Your Rights and Choices
Depending on applicable laws, you may have the right to:

Access and update your information

Request correction of inaccurate data

Request deletion of your personal data

Withdraw consent where applicable

Requests can be made via the app or by contacting support@getreelax.com.

7. Children’s Privacy
Reelax is not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

8. Third-Party Links and Services
Our Services may contain links to third-party platforms. We are not responsible for their privacy practices and encourage users to review their policies.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website. Continued use of the Services constitutes acceptance of the revised policy.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, contact us support@getreelax.com

11. Data Deletion Policy
Reelax (“we”, “our”, “us”) is committed to protecting your privacy and providing clear instructions for deleting your personal data, including data obtained through integrations with Meta platforms such as Facebook and Instagram.

1. How to Request Account and Data Deletion
You may request deletion of your Reelax account and associated personal data using any of the following methods:

Option A – In-App Deletion
Open the Reelax mobile application

Log in using your registered mobile number

Go to the Profile section

Tap on Delete Account

Confirm deletion

Once confirmed, your deletion request is automatically initiated.

Option B – Email Request (If You Cannot Access the App)
If you are unable to access your account, you may request deletion by emailing:

support@getreelax.com
Subject Line: Data Deletion Request

Please include:

Your registered mobile number

Your connected Instagram or Facebook username (if applicable)

We may contact you to verify your identity before processing the request.

2. What Happens When You Delete Your Account
Upon receiving a valid deletion request:

Your Reelax account will be permanently deleted from our active systems.

All personal data associated with your account will be erased.

Any data obtained via Meta APIs, including Facebook and Instagram access tokens, will be permanently deleted and revoked.

All connected social platform integrations will be removed.

Your profile will no longer be visible or accessible within Reelax.

Deletion is initiated immediately and typically completed within 30 days.

3. Meta Platform Data
If you connected your account through Facebook or Instagram:

We delete all platform access tokens.

We remove all stored platform permissions.

We revoke integration access.

You may also independently remove Reelax access from your Facebook account by:

Logging into Facebook

Navigating to Settings → Apps and Websites

Selecting Reelax

Clicking “Remove”

4. Data Retention Exceptions
Certain information may be retained if required for:

Legal obligations

Regulatory compliance

Fraud prevention

Financial reporting requirements

Backup or archival copies may persist temporarily but are securely stored and not used for operational purposes.

5. Confirmation of Deletion
Once your request is processed, you will receive confirmation via email or SMS.

6. Contact Information
If you have any questions regarding data deletion, please contact:

Reelax Support
Email: support@getreelax.com
Website: https://getreelax.com